Last Updated: June 1st, 2024
MHPACK (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mhpack.com, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following information:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and postal address.
- Business Information: Company name, job title, and business address.
- Account Information: Username, password, and other security-related information.
- Payment Information: Credit card details and billing address (if applicable).
1.2 Non-Personal Information
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website and services.
1.4 Third-Party Information
- Social Media: Information from social media platforms if you connect your account to our services.
- Partners: Information from our business partners and service providers to improve our services.
1.5 Communication Data
- Emails and Messages: Records of your communication with us, including email correspondences and messages sent through our website.
1.6 Location Data
- Geolocation Information: Information about your geographic location, which may be derived from your IP address or other geolocation technologies.
1.7 Device Information
- Device Data: Information about the device you use to access our services, including device type, operating system, and browser type.
2. How We Use Your Information
We use the information we collect in the following ways:
2.1 To Provide and Improve Our Services
- To operate, maintain, and improve our website, products, and services.
- To personalize your experience and to deliver content and product offerings relevant to your interests.
2.2 To Communicate with You
- To send you marketing communications, newsletters, and updates.
- To respond to your inquiries, comments, and feedback.
2.3 For Business Operations
- To understand and analyze how you use our website, products, and services.
- To develop new products, services, and features.
- To process transactions and manage your orders.
2.4 For Legal and Compliance
- To comply with legal obligations, court orders, or to exercise or defend legal claims.
- To enforce our Terms and Conditions and other agreements.
2.5 For Marketing and Advertising
- To deliver targeted advertisements and promotional materials based on your preferences and interactions with our website.
2.6 For Analytics and Research
- To conduct research and analysis to better understand our customers’ preferences and improve our offerings.
3. Sharing Your Information
We may share your information with:
3.1 Service Providers
- Third-party vendors, service providers, contractors, or agents who perform services on our behalf.
3.2 Business Transfers
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3.3 Legal Obligations
- To comply with legal obligations, court orders, or to exercise or defend legal claims.
3.4 With Your Consent
- We may share your information with other parties when we have your consent to do so.
3.5 Aggregated Data
- We may share aggregated, non-personally identifiable information with third parties for research and analysis purposes.
3.6 Advertising Partners
- With third-party advertising partners to deliver targeted ads and promotional materials.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
5.1 Access
- The right to access the personal data we hold about you.
5.2 Rectification
- The right to correct any inaccuracies in your personal data.
5.3 Erasure
- The right to request the deletion of your personal data.
5.4 Restriction
- The right to restrict the processing of your personal data.
5.5 Data Portability
- The right to receive your personal data in a structured, commonly used, and machine-readable format.
5.6 Objection
- The right to object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us at hello@mhpack.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. International Data Transfers
We may transfer your personal information to countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that your personal data is protected by requiring all our affiliates and service providers to follow the same rules when processing your personal data. These rules are called “binding corporate rules.”
7. Retention of Data
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the content or privacy practices of any third-party websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
11. Data Breaches
We will notify you and any applicable regulatory bodies of a breach of our security measures within 72 hours of becoming aware of the breach, where it is apparent that personal data stored in an identifiable manner has been stolen.
12. Your California Privacy Rights (for California residents)
California Civil Code Section 1798.83 permits users of our Site who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at hello@mhpack.com.
13. GDPR Compliance (for EU residents)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. MHPACK aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
14. Data Processing Agreements
Where we use third-party service providers to process personal data on our behalf, we enter into Data Processing Agreements to ensure they comply with applicable data protection laws and protect your data.
15. Automated Decision-Making
We do not use automated decision-making processes that could significantly affect you. If we ever implement such processes, we will ensure that you have the right to request human intervention.
16. Data Anonymization and Pseudonymization
Where possible, we will anonymize or pseudonymize your personal data to enhance privacy and security.
17. User-Generated Content
If you submit content to our website, such as reviews or comments, please be aware that this information may be publicly accessible. We are not responsible for the privacy practices of other users who may view and use this information.
18. Privacy Shield Compliance
If we transfer personal data from the EEA or Switzerland to the United States, we will comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce.
19. Employee and Contractor Data
We may collect personal data from our employees and contractors. This data is used for employment-related purposes and is protected in accordance with this Privacy Policy.
20. Biometric Data
If we collect biometric data, such as fingerprints or facial recognition data, we will obtain your explicit consent and handle this data with the highest level of security.
21. Data Minimization
We will collect and process only the data that is necessary for the purposes outlined in this Privacy Policy.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
23. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@mhpack.com